Contact Information

We are here to help with any questions about your order, our products, or our policies. Please use the relevant contact details below.

1. Customer Support

For general enquiries, email support@ardovena.com or call +61 2 4934 8160.

2. Returns, Refunds and Product Issues

For returns, refunds, and product issues, email support@ardovena.com.

3. Privacy Requests

For privacy enquiries, access requests, or corrections, email support@ardovena.com.

4. Business Address

Ardovena
28 Saddlers Dr
Gillieston Heights NSW 2321
Australia

5. Return Address

Please do not send returns without first contacting us. Return instructions and the correct return address will be provided once your return is approved.

6. Customer Support Hours

Monday to Friday, 9:00 AM to 5:00 PM AEST, excluding public holidays.

7. Response Time

We aim to respond to enquiries within 1 to 2 business days.

8. Information to Include for Order Support

To help us assist you quickly, please include your order number, the email used to order, and a description of your enquiry.

9. Legal and Compliance Enquiries

For legal or compliance matters, email support@ardovena.com.

10. Consumer Protection Concerns

For consumer protection concerns, please contact us first. You may also contact NSW Fair Trading.

11. Primary Contact Details

Email: support@ardovena.com
Phone: +61 2 4934 8160
Address: 28 Saddlers Dr, Gillieston Heights NSW 2321, Australia